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FAQ

FREQUENTLY ASKED

1. How can I pay? How to purchase?
--click 'buy now'
--fill in address detail, see below
--choose'paypal' or 'credit card', click and put in ID and password, you can buy successfully.


2.Why does my payment fail?

Common errors that cause payment failure:
Most of the time the cause might be that your bank is declining the payment. Call your credit card issuer to enable a transaction from PD.COM.

Credit/debit cards or billing address info does not match that on file with the bank.

The credit card issuer may decline a charge if your provided billing address is different from the information on file. Such as: Incorrect account/billing details (card number, expiration date, billing zip code, CVV/CVC); purchase not authorized by the card owner; expired credit card; ect. The payment processor rejected the payment due to the anti-fraud billing address or card verification checks. In these cases, the payments remain in a pending state and were not received by Myloversexdoll. Since the processor has not completed the transaction the funds will be rejected and will be automatically returned to your account.
Please double check the credit card information you have entered and make sure your billing address matches this information exactly. If this is the case, you should contact your bank for additional assistance.
Your card is not supported.

Depending on the country in which you are located you might have to call your bank to check the limitations of your card account to authorize your credit card for online or overseas transactions.
Is PayPal blocking the purchase?

Check if there are any Credit Card or Debit Card issues (such as an invalid card, expired card, amount exceeds daily limit, the card is disabled, etc.)
Credit Card or Debit Card issues with International transactions (Ensure the card you are using is allowed to buy online from overseas merchants).
If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.

If your payment won’t process with your PayPal account or you’re still having problems with your card, try:

Make the purchase again in a browser that’s in Incognito mode, or in a different browser, or
Changing your payment method at checkout, or use a different credit card or PayPal account, or
If none of these issues apply, please contact us with your order number (if you got one), name and email address, error notification and the screenshot of the error, we will check the details and assist you in continuing the order.
Internet Explorer is not supported.

Please note that our system currently does not work perfectly with an In Internet Explorer browser. If you’re using IE, then try switching to Firefox or Chrome.
Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately. Email: domili@163.com

3.How long will it take for my scooter to arrive?
When you place an order, you will receive a confirmation email with the order number. If you order products from our warehouse in the US or EU, we will ship them directly from the warehouse, and you can receive the goods within 3-10 working days (the specific time is determined by your address and courier company), Once your order is ready, you will receive a follow-up email with a FedEx or Ups tracking number.Shipping will take another 3-14 working days until your order arrives at your door.

Under special circumstances, if there is a large number of orders in line (for example, on Christmas Day or Black Friday), there may be a slight delay. You can contact us at any time via domili@163.com or live chat on the right side of the page to get the latest information about the status of your order.

4.Can I pick up my scooter instead of having it delivered to my door?
Yes, of course!

Will you be away for the scheduled delivery date? Use the "hold for vacation" option and select the date you want your parcel delivered. Available for both Ups and FedEx (free of charge)
If you have any questions please don't hesitate to reach out, We'll be happy to help you with your delivery requirements.

5. I think I made a mistake in my order details. What should I do?
If there is an error with your details or you misspelled your email address please contact us at domili@163.com. We will resolve the issue immidately.

After placing your order, you will receive a confirmation email (or SMS if you checked out using your mobile number). Here you can check if your details are correct. Some email providers might send our emails to the SPAM folder, so please make sure to double-check your spam inbox.

6.Are the scooter safe?
We have strict quality controls and tests,so it is safe, such as: CE,ROHS,UL

7.FREE SHIPPING
YES, The scooter in EU stocks can free shipping to EU country,
The scooter in US stocks can free shipping to US,
In countries other than Europe and the United States, according to the actual shipping cost, consumers will be notified of the shipping cost when submitting a new order

8. Cancellation and refund:
Please check the scooter as soon as you receive the goods. If there is a quality problem, we allow replacement. If there is no new stock in our warehouse, we can refund you.
If you find the above quality problems, please feedback within 24 hours after receiving the goods, so that we can serve you as soon as possible.

9.Warranty Procedure:
Warranty
Scooter frame:one yea
Battery:6 months
Tire: 3 months
If your product exceeds the warranty period, but you need to replace parts or tires, you just need to contact our customer service or email.

10.Support
We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients make their dreams come true, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream scooter to arrive at your home.
Contact Us.: domili@163.com