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FAQ

1.How to delivery to my location We have warehouse in European union country/United states/United Kingdom and another 28 country, we will delivery it by express or freigt from our nearest warehouse
1.How to delivery to my location
2.How long of its delivery? You will find estimated delivery time when you click ' buy' button before paying. As for remote area pls contact us online
2.How long of its delivery?
3.How can I pay? How to purchase? --click 'buy now'
--fill in address detail,
--choose'paypal' or 'credit card', click and put in ID and password, you can buy successfully.
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PS: we also accept different payment method, such as credit card,apple pay, T/T etc, if necessary pls contact with us.
3.How can I pay? How to purchase?
4.What is the warranty procedure? What is the warranty coverage?
Your purchase of this scooter includes a 12-month warranty against original defects in materials and workmanship from the date of receipt, and a 6-month battery warranty. Please keep your proof of purchase for reference when inquiring about this warranty.

The warranty covers use in light rain and riding in puddles on the ground, but not prolonged immersion in water or exposure to heavy rain. Use under these conditions will void the warranty.

What does the warranty not cover?
Consumables are not included in the warranty, if it is not man-made damage, we can provide accessories for free within 12 months. These are outlined below:
inner tube,tire,Rubber feet,handlebar handle,brake line,brake pads
4.What is the warranty procedure?
5.Can I pick up my scooter instead of having it delivered to my door? Yes, of course! Pls contact us if any necessary
5.Can I pick up my scooter instead of having it delivered to my door?
6.I think I made a mistake in my order details. What should I do? If there is an error with your details or you misspelled your email address please contact us at [email protected] We will resolve the issue immidately.
6.I think I made a mistake in my order details. What should I do?
7.Are the scooter&bike safe? We have strict quality controls and tests,so it is safe, such as: CE,ROHS,UL,COC,EEC,DOC
7.Are the scooter&bike safe?
8.Why does my payment fail? a.Most of the time the cause might be that your bank is declining the payment. Call your credit card issuer to enable a transaction.
b.Credit/debit cards or billing address info does not match that on file of the bank
8.Why does my payment fail?
9.Where is your warehouse Our Global warehouse cover below country: United States,Canada and European union country:Austria,Belguim,Cyprus,Czeck,Denmark, Estonia,France,Finland,Germany,Greece,Hungary,Italy,Ireland,Luxberger,Netherland,
Poland,Romania,Portugal,Russia,Spain,Slovenia,Slovakia,United Kingdom,China
9.Where is your warehouse
10.How to track my order?
Enter your order number and the email used when you placed your order to view order status, tracking information, and more.
Sorry, Could Not Find Order
Please contact us if you are having difficulty finding your order details.
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